FAQ

Regarding general questions, services, activities, rentals, merchandise, Consignments policies. (Please note this page is under construction) ALL DEPARTMENTs PAGE / Quick Rental Page 

 

Activities: Self Guided Excursions, Instant Karma Surf Camp ,Wild By Nature Eco Tours, SUP & Kayak Tours. Learn More 

We can handle larger groups of up to forty with advance reservations. Call for more info and availability.

Rentals:

Surfboards: hard and soft

Kayaks: sit on top/sit in/ocean wave-riding/angler

Stand Up Paddle Boards: ocean, wave riding, flat water

Body Boards

Skim boards

Accessories: paddles ,life vest, kayak carts and more. Learn More

 General Rental Questions

 

 What is the difference in Hot Wax and the others?


At Hot Wax Surf and Paddle Sports we offer better equipment, better selection, and better customer service than our competition. We are experienced local life time water-men, surfers, kayakers, and stand-up paddle boarders. We use and sell the same quality equipment that we rent to you!

We also provide good advice, knowledge, and safety equipment specifically tailored to your equipment rental ,Activity or purchase.

We do not rent equipment to you without offering a rental consultation and good advice covering basic safety and use guidelines!

After you have rented and when you are in town and on site. We also monitor weather conditions for our customers.

We do offer discounts for longer rental periods. Our basic equipment prices are very competitive.

For weekly FREE advise and questions call the shop the week of your rental.

Hot Wax monitors weather, wave, tide  & wind conditions across all venues to keep you safe and advises and notifies you the day of excursion and all water activities when needed,  the morning of the event. Not in advance based on participant's suggestions. Weather reports are wrong 70% of the time.  We look at multiple indicators based on our experience and often get up at daylight to study the conditions and put our eyes on it.

If for any reasons the event is cancelled we will let you know with a text and phone call at least 30-60 min. in advance. 

 

For weekly advise and questions call the shop the week of your rental.

WERTHER CONDITIONS FOR EMERALD ISLE ACTIVITES

Local summer conditions in Emerald Isle NC are dominated by a south West wind(on shore wind for surfers) this blows toward into the Bogue inlet direction basically. Winds normally increase in the summer time as the day goes on. Early activities and surfing(dawn patrol)  are almost always the call for the best experience. This is the case most everywhere for surfing. The other benefit for kayaking and stand up paddle boarding is that wild life in these maritime forest area is much more active during these early hours. Hot Wax  is the only permitted vendor for park use in the Cedar Point Recreational Park. Cedar Point Recreational Area provides a safe and protected area for you and your family of all ages to enjoy this maritime forest and wild life area.

SURFING EMERALD ISLE 

As with most places in the world Emerald Isle North Carolina has its surfing season. Fall is our surfing season August-December. The winds often go off shore during the fall and this means clean faces and tropical weather conditions create bigger waves. Again dawn patrol is often the call for your best experience. But if you hesitate ,these conditions can change fast, and you will lose out. Incoming tide is the best time normally to hit it. The waves are bigger with more push. If you want a softer wave then go at high tide for beginners. On days with bigger conditions you should take care as the inside troth conditions create a lot of water movement and rip tides where the sand bars break up. It is often harder to paddle past the bar as the wave push you back into the troth with great force preventing you from getting to the outside. See below basic surfing hints. 

Hot Wax also provides the area’s most comprehensive and professional instruction, to help keep you and your family safe.

 

 We also offer single person use advanced equipment retails for qualified renters only. We do not rent advance equipment to you without a rental consultation! These rentals are not for occasional water men but for advance single users. Please do not try to fool us,we know. We may ask general knowledge questions about your experience within the sport activity. * Single use means you are not sharing the use of this higher cost item with others in a group and are fully responsible for any damages. All these rentals are inspected in advance with the renter and a the equipment manager upon return.

 

What do I need to rent ? RENTAL Requirements  # 1 

You must be of legal age 18 with a proper photo driver licenses ID and active credit card (not a debit card) all in one/same name for a rental. This can be done on line, give us a call or see us in person at the store. Both wavers liability and damage must be signed by the same CC,ID renter before delivery or use.  You will need the full address and general delivery information about the location where you are renting and using the equipment when applicable.  

 

 Delivery and Pick-Ups:

All Delivery's are done in the order that they are received/reserved. Advance reservations, delivery's get priority.

Delivery days are Mondays ,Wednesdays, Fridays, and Saturday Mornings .We are closed on Sundays.

Other customers could be in front of you. Be assured we strive to get you your rental ASAP regardless.

Inclement  weather or traffic a last minute reservation could postpone a delivery.

Delivery's and pick ups are managed and schedule for certain days of the week, and times of the day. 

Check in and Check out days ,due to heavy traffic can cause delays. These days are avoided for delivery times.

 Some time these delivery's are done early and late in the day if needed and when equipment managers and delivery employees are available.

Delivery times are approximant with a two hour goal window base on work load, we are always working to get you your rental ASAP. 

All retails are based on an eight hour daylight use, not on days of the week. Warm in season use offer twelve hours+ of daylight.

All delivery's  and pick-ups have a two and a half hour window this is based on volume, work flow ,traffic, weather and available employees and the order and time of your reservation.

 

Delivery/Pick up is always done in the front yard area or close by with vehicle access - driveway of the residence .

 

Please have the equipment ready and out front at the appropriate time of pick up. Usually at 4 PM on Fridays the pick up day.

 

Back of the house or on the dock delivery's ? These are beyond coverage's work and could be arranged only in advance for a $20.00 fee and a drivers CASH Tip fee for delivery only at the drivers digression when available. Usually not available for pick ups.     

Single Drivers do not have the ability or coverage or permission to pick up from docks, back yards or areas beyond the drive way.

If the equipment is left out back and not put in the proper pick up areas they will incur a $25.00 beyond fee. 

This is a lot of extra work often very hard to do when one driver alone and can create work load back ups, extended hours for our already hard working employees.

 SELF CARRY RENTALS  

 

Self Carry pick-ups are available but are discouraged because we pay employees to do this work for you. We offer many activities and rental options for you to chose from. FREE delivery and Pick Ups are included in our multi day rentals and  Excursions ( morning short term flat water paddling activities).  The best priced and value for the customer. Self carry means just that ! Please have two abled bodied undistracted people to load and UNLOAD on return If you do a self carry. Please don't send Mom back by herself to unload heavy equipment.

Appropriate vehicles only ,long bed trucks, large SUV, or larger vehicles with open, clutter free space and tie downs and straps (ratchet straps). NOT string or rope. We do sell a $10.00 ratchet strap for your convenience. Needed for self carry daily rentals.

We do not put OUR equipment on top of vehicles without kayak racks. This is time consuming and is usually returned in an unsecured manner. Most vehicles are not set up for this. SO please reserve in advance and let us do the hard work within our systems set up for delivery and to best serve you. 

 

Employees are required to supervise and insure that the safe transport of our equipment is done right. And inspected upon its return for any damages.  When folks self carry the damages to our equipment and your damage liability increases by 70% ! Most folks simply do not  take appropriate care or have knowledge, the right vehicles and tie downs. Also mostly the way they do it is often just unsecured.

 

The employees that are equipment manages are often out on delivery when you need supervised help and service loading and unloading. Our rental reservationist and retail clerks are not able to supervise, leave the store/phone unattended and help you load and drop off and inspect your return so please be patient for self carry returns.. We will do the best we can - but instant gratification is often hard to accommodate.

REFUNDS

Rentals are not refundable.  However if your rental is 3 or more days we may offer a extension of use for inclement weather conditions. Just give us a call and ask all extensions must fit into our pick up scheduling.

Once the delivery vehicle has left the store location no cancellations will be taken or refunds given.

Mandatory hurricane pick ups will be prorated and refunds credited to all customers. We will give you a call in advance during these evacuation periods to arrange pick up times.

We offer full refund of a cancellation 24-hours before the rental would be due to be delivered. In the circumstance of a hurricane or regulations by town or government officials due to a crisis we will offer a full refund. If we have a cancellation in the middle of your rental (you already have the board and regulations state you must evacuate the area) we refund at a prorated rate. Keep in mind the our prices reflect a lower price for your long term retail. Pro rated refunds often would be more than the multi day price, as listed in our prices.

Damages:


At Hot Wax, when you sign your name on a rental agreement you are responsible for all damages in your terms of service agreement.

When we rent to you, you agree that the equipment will not be used in an irresponsible, improper manner or damaged and that you and the equipment will not cause danger to yourself or others with you.

It is your responsibility to examine all delivered equipment when delivered, we inspect all rentals everyday.

 

We will not deliver or rent damaged equipment. Please note any and all damages with your equipment delivery person.

All damages are assigned a dollars value and charged at the time of return by owner or ASAP. Any and all disputes of damage are handled by email only not on the phone for documentation and security purposes and could include photography of damages. When multi people use the equipment it is not uncommon for the renter to be unaware of the damage but either way you as the rector are responsible for the damage. We dot not want our equipment damaged or charge you, but we most cover some cost as the then damaged equipment cannot be rented until repaired and often is devalued permanently at our expense.

 

Managers are not allowed to discuss any disputes. We try to apply any charges no later than 3 days after return. 

Kayaks Rental Policies

 

OCEAN

Entering the Ocean General Information  

 

Stay out of the shore break, We surf/paddle in the water NOT in the sand, move fast and decisively. Shore break is the most dangerous place to be while entering or exiting the water and most damages and injuries' happen in this break zone.

 

We surf/paddle in the water NOT in the sand, DO NOT RIDE SHORE BREAK

Always go out against the wind and back with the wind when paddling making it easy to get back to the shore. Always wear your life vest. 

 

Paddles are made for water only and should only touch water, using on the bottom or as a Orr can cause a bent/destroyed shaft or broken blades. Paddles can not handle this kind of weight and pressure.

Always hold on to your paddle if you fall off, you don't want to be up the creek with no paddle.

Do not use a paddle to pry or push off the bottom.

Remember even small waves are powerful in shallow shore break conditions for every foot of wave there is 100 lbs. pressure and energy.

When entering the surf_

KAYAKING Pointers for ocean use.

Wait for a break in the waves,

move fast, always face the wave,  use the handles to pull the kayak from the front, walk fast and decisively past the shore break zone,  lay over the kayak or paddle board, turn your body right side up and in the sitting position as fast as possible for a Kayak. Paddle as fast as possible do not hessite the waves will not wait for you and you will lose ground and put your self in danger if you hesitate. Motion ( just like on a bike) creates balance and forward movement. Now GO for it straight into and threw the waves past the break and to the outside. Always paddle straight threw the waves, never get side ways to a wave ,never get between the wave and the boat. When coming to shore you need to use the handles on either end for control. Run up on the beach fast and get to shore so the wave does not knock you down or allow the boat to hit you while coming in.   Always wear your life vest when in the ocean. If you are injured your life vest may save your life.

STAND UP PADDLEBOARDING   Pointers for ocean use.

We surf/paddle in the water NOT in the sand, DO NOT RIDE SHORE BREAK

When using a stand up paddle board pull it out by holding the rail saver on the end of the leash (closest to the tail of the board).Or carry the board over your head Harry Carry style move fast walking to the deepest possible stopping point.   With the board on the water go under the waves if needed to hold position lowering your head while facing the wave ( never turn your back on the waves) Do not get between the waves and the board ,when clear of the shore break spin the board around facing the waves, lay over the board and go to your knees. Motion  ( just like on a bike creates balance) creates balance and forward movement. Now GO for it straight into and threw the wave.  Paddle as fast as possible do not hessite the waves will not wait for you and you will lose ground and put your self in danger if you hesitate. Remember just putting your hand on top of the board will not stop the wave from taking the board away from you. You must HOLD on to the board in some way to control it.  Control is key to forward movement. Motion ( just like on a bike creates balance) creates balance and forward movement. Now GO for it straight into and threw the wave. 

 

When you feel confident from the kneeling position put the paddle across the board in front of the handle. 

With two hands on the paddle and board push up and jump to your feet, Your feet go on either side of the handle shoulder length apart.  Bend you knees and begin to paddle do not hesitate.  Again motion creates balance. Keep moving at all times ever so slightly to stay balanced.

 When on the beach stand the paddle in the sand blade pushed in the sand or lay it on the paddle board or Kayak. Turn a SUP upside down when not in use ,do not use it as a seat on the beach paddle. 

Store in a secure place out of sight, never stand a paddle board up always store flat on the ground on on its side.

FLAT WATER & EXCURSIONS General Pointers for Flat Water 

Always wear your life vest and aqua shoes or old tennis shoes.  NO flip flops for this activity.

Avoiding oyster shells, do not paddle over oyster shells.

Do not  DRAG  a kayak, this could sand a hole in the bottom. Carry by the HANDLES  ONLY located at the front ,rear and sides of the kayak this makes it easy for you as well.

Do not carry by the rigging(buggy cords),or seat these do not hold up under stress and will break or be destroyed and are costly to replace. 

Paddles are made for water only and should only touch water, using on the bottom or as a Orr can cause a bent/destroyed shaft or broken blades. Always hold on to your paddle if you fall off, you don't want to be up the creek with no paddle. Do not use a paddle to pry or push off the bottom.

 

Always go out against the wind and back with the wind making it easy to get back to the shore. Always wear your life vest.

If you fall out stand up the average water depth in the Bogue sound is 2 to 3 feet. Shake the mud off you feet in the water before getting back in.

When visiting an island or exploring always pull your watercraft all the way up and out of the water with your paddle on dry land or blade in the/on the boat tides current and wakes from other boats could float your boat away quite easily. 

Storing Multi Day Rentals

Store in an out of site location at night and when not in use for Daily rentals.  Do not leave boats at the end of docks our in the shallows at night, they could blow away. Do not tie a kayak to a dock piling and in the water the wind and tides can cause sanding damage to the kayak when beating against a dock piling covered with barnacles. 

 

Return your equipment to the drop off spot - pick up point at the appropriate time/date for pick up by 4pm .

 

INSERT Average damage amounts/photo slides     

 

Surf board and Stand-up Paddle Board Rental Rules and Policies:

 

  All customers must sign our rental agreement Liability wavers to use all equipment in the proper manner and specified designated use listed below.

1.    There are no refunds or credits on rentals.

 

      Surf boards and SUPs, Gorloos and Hyper Nuts are to be used for surfing only.  No Scuffing ( pulling behind boats)  with our boards.

2.    We are not responsible for weather changes, ability, attitudes, or lack of common sense, knowledge or skills. 

2.    Hot Wax inspects and keeps detail records of our rental equipment when delivered and upon return. 

3.    Stand up paddle boards are rented for specific uses Garloos and  Hyper Nuts are for ocean use only. 

4.    Starboard ASAP cost twice the price and are not for the ocean side use they are designed for flat water use only.

 

5.    All customers sign our rental agreement to use all equipment in the proper manner and specified designated use.

 

6.    As the renter (Signer) it is your responsibility to inspect all your rental equipment upon receipt and see that all participants use the equipment in the proper manor.

When on the beach stand the SUP paddle in the sand blade pushed in the sand or lay it on the board. Please keep the adjustment lock out of the sand.

 

Surf board and Stand-up paddle board Rental Rules and Terms Agreement:


Although lightweight, stand-up paddle boards and long boards can be bulky and awkward to carry and handle. Make sure to move slow and steady when handing these boards. Use a firm grip with dry hands. It is best to have two people to load and unload boards. LAY  boards down easily on the grass, sea grass, sand or other soft surface. Do not put boards on pavement, concrete or rock or any other hard surface; doing so will break, scrape and scratch the epoxy gel coat off.  Some of our SUPs are designed for surfing while others are for FLAT WATER ONLY. Please use them in accordance to your rental agreement. 

Surf board and Stand-up Paddle Board Rental Rules and Policies:  INSERT Videos 

 

Do not ride shore break (waves breaking in shallow water close to shore) WE SURF ON THE WATER NOT IN THE SAND !

Do not STAND the boards UP -  LAY them down easy. Standing boards up cause the boards to fall over and create damaged holes, broken fins broken rails and holes in the board from wind, vibration on wood decks.

Soft boards require no wax. Please do not wax our soft boards.A cleaning charge may apply upon return if so.

All Boards should be lied fins side up on the beach (do use as a seat) on hard boards this will cause inundation of sand in the wax making it to rough or a sand paper like surface while surfing on the board. A cleaning (Full resurfacing) charges may apply upon return if covered with sand on the waxed deck.

Store in a safe out of sight location at night, the board could grow legs and walk away. Yes you are responsible for lost boards.

The town has a leash law you are required to wear the leash when in the water.

Do not drag the leash while walking, leave it on, or rap it tight around the board the way real surfers do its not that hard. Dragging the leash causes sanding holes and inundation dabre damage and it could trip you up on walkways. And worst of all makes you look like a total KOOK. You may be asked where's your dog you KOOK.
 

STAND UP PADDLE BOARDS       MAKE COLOR CODED Sections for ITEMS  Link from rentals

General Delivery and pick up of 3-5 day rentals. delivery's and pick ups are done at specific day of the week and time of days to be as efficient as possible and keep prices low for customers. Please call in advance so we can seclude your delivery ASAP First come first serve, traffic may be a factor for delivery,

Excursions are secluded on certain days of the week often based on the best weather conditions ,morning is our best time less wind and currents for flat water paddling most daily flat water activities end by 2 start time and end by 5:30 our closing time is 6 PM. 

Hot Wax delivers your rental out front in the grassy area at the rental house. Be sure that we can easily get to the equipment for pick up in the same general area where we delivered at the proper time by 4:PM on pick up day. For beyond carrying service to the beach or dock you may request per incident help with the delivery or pick up with a minimal $10.00+ tip when available. 

Up coming Text and videos in the future to help you enjoy your equipment use to be added later Below

 

Ocean use 

Entering the Ocean

Flat Water

Avoiding oyster shells

Hurricanes and Personal Emergency's

For emergency situations call if you have any questions ,there are no refunds on rentals as we still have payroll for our employees that are serving you. If the beach is under a mandatory evacuated because of a hurricanes we will do a prorated rental rate. Often we find that the lower weekly rate is less than any due prorated  refund. Our pick up will be the day before evacuation. We will call you in advance.

CONSIGMENTS  

Hot Wax provides consignment sales and appraisals retail/wholesale value of water sports equipment. Items include Surfboards, kayaks, paddle boards and other water real watersport equipment. We will access ,list and sell on line based on our agreed amount. Hot Wax makes a 25% listing fee of the retail sale price. Plus and or minus any repairs, cleaning due us needed for a sale or if you are to pick up an item before it sales. If you sell the item after our listing work ,cleaning or repair then the amount due Hot Wax is any and all charges agreed upon at the time of this agreement including the 25% listing fee. We do not resale unsealed or none seaworthy ,broken items. We do not consign junk store items from Walmart, Sam's, or other low end retailer's

       Hot Wax Surf and Paddle Sports


About Us:
Hot Wax Surf and Paddle Sports is a full-service water sports store, offering surf boards, stand-up paddle boards, and kayaks. We are locally owned and operated, celebrating our 26th year in business.
We sell, rent, and deliver surf boards, stand-up paddle boards, and kayaks. We also sell all the accessories you need such as: transportation racks, leashes, paddles, and board bags.
We provide professional instruction for surfing, stand-up paddle boarding and kayaking. Group or private instruction available. Group and private Eco Tours of the wetlands, wildlife & beauty of the crystal coast. 
At Hot Wax, we sell everything you need to enjoy the beach such as: surf trunks, rash guards, sandals, hats, sunglasses, hardware accessories, spare parts, life vests, and water sports performance wear.
We have a large selection of our original Hot Wax tee shirts for the whole family! & prices starting as low as at $12.99 each or two for $20.00.
Hot Wax offers free estimates on new and used water sports equipment for resale and in store consignment sales. We specialize in consignment sales of used surfboards, paddle boards & Kayaks.
We provide repair services for all of the water sports equipment we sell. We have an in-store workshop to get you back in the water as soon as possible!  
At Hot Wax, customer service and professionalism is our number one priority. We love to share our knowledge about the local area. We will do our best to assist you or refer you to other businesses that provide the same level of customer service


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http://www.linkedin.com/company/hot-wax-surf-and-paddle-sports
http://www.youtube.com/hotwaxsurf   
FAQ PAGE
Regarding general, surf camp, surf board, stand-up paddle board (SUP), kayak tour, body board, and skim board rentals and instruction questions: 

 What is the difference?
Answer:  We offer better equipment, better selection, and better customer service than our competition. We are experienced surfers, kayakers, and stand-up paddle boarders, and we use and sell what we rent. We do offer discounts for longer rental periods. Our basic equipment prices are very competitive with our advanced equipment retails. We also provide advice, knowledge, and safety equipment specifically tailored to your equipment rental. We do not rent equipment to you without offering a rental consultation! Hot Wax also provides the area’s most comprehensive and professional instruction, to help keep you and your family safe. 

Damages:
At Hot Wax, when you sign your name on a rental agreement you are responsible for all damages. When we rent to you, you agree that the equipment will not be used in an irresponsible manner and that you and the equipment will not cause danger by yourself or others with you. 

Surf board and Stand-up paddle board Rental Rules:
Although lightweight, stand-up paddle boards and long boards can be bulky and awkward to carry and handle. Make sure to move slow and steady when handing these boards. Use a firm grip with dry hands. It is best to have two people to load and unload boards. Lay boards down easily on the grass, sea grass, sand or other soft surface. Do not put boards on pavement, concrete or rock or any other hard surface; doing so will break, scrape and scratch the epoxy gel coat off.  Some of our SUPs are designed for surfing while others are for FLAT WATER ONLY. Please use them in accordance to your rental agreement. 

Surf board and Stand-up Paddle Board Rental Rules and Policy 
 

 
 
 
 
 
 
 
 
 
 
 
 

200 Mallard Drive  MM 20 1/2 | Emerald Isle, NC  28594 | EMAIL US | Tel: 252-354-6466

 We are open most days and anytime by appointment.

Call and make a reservation anytime for multi-day rentals. 

Cedar Point morning Excursions ,Tours and Surf Instruction are currently limited. 

Updates are happening daily as facilities and venues become available we apologize for any inconvenience as we get our activities up and running again. 

© 2020 Hot Wax Surf & Paddle Sports DBA SunLust Inc.

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