FAQ

Regarding general questions, services, activities, rentals, merchandise, policies. (Please note this page is under construction)

 

Activities: Instant Karma Surf Camp, Self Guided Excursions, Wild By Nature Eco Tours, SUP & Kayak Tours. Learn More 

We can handle larger groups of up to forty with advance reservations. Call for more info and availability.

Rentals:

Surfboards: hard and soft

Kayaks: sit on top/sit in/ocean wave-riding/angler

Stand Up Paddle Boards: ocean, wave riding, flat water

Body Boards

Skim boards

Accessories: paddles ,life vest, kayak carts and more. Learn More

 General Rental Questions

 

 What is the difference in Hot Wax and the others?


At Hot Wax Surf and Paddle Sports we offer better equipment, better selection, and better customer service than our competition. We are experienced local life time water-men, surfers, kayakers, and stand-up paddle boarders. We use and sell the same quality equipment that we rent to you!

We also provide good advice, knowledge, and safety equipment specifically tailored to your equipment rental.

We do not rent equipment to you without offering a rental consultation and good advice covering basic safe use guidelines!

We do offer discounts for longer rental periods. Our basic equipment prices are very competitive.

Hot Wax also provides the area’s most comprehensive and professional instruction, to help keep you and your family safe.

 

 We also offer single person use advanced equipment retails for qualified renters only. We do not rent advance equipment to you without a rental consultation! These rentals are not for occasional water men but for advance single users. Please do not try to fool us,we know. We may ask general knowledge questions about your experience within the sport activity.  * Single use means you are not sharing the use of this higher cost item with others in a group and are fully responsible for any damages. 

 

What do I need to rent ? RENTAL Requirements

You must be of legal age 18 with a proper photo driver licences ID and active credit card (not a debit card) all in one/same name for a rental. This can be done on line,give us a call or in person at the store. Both wavers liability and damage must be signed by the same CC,ID renter before delivery or use.  You will need the full address and general delivery information about the location where you are renting and using the equipment when applicable.  

 

 Delivery and Pick-Ups:

All Delivery's are done in the order that they are received/reserved.

Other customers could be in front of you be assured we strive to get you your rental ASAP.

Inclement  weather or traffic could postpone a delivery. 

All retails are based on an eight hour daylight use,not on days of the week. Warm in season use offer twelve hours+ of daylight.

All delivery's  and pick-ups have a two and a half hour window this is based on volume,work flow ,traffic,weather and available employees.

 

Delivery/Pick up is always done in the front yard area or close by with vehicle access - driveway of the residence .

 

Please have the equipment ready and out front at the appropriate time of pick up. Usually at 4 PM on the pick up day.

Single Drivers do not have the ability or coverage or permission to pick up from docks, back yards or areas beyond the drive way.

 

Back of the house or on the dock pick ups? These are beyond coverage's work and could be arranged only in advance for a $20.00 fee and a  drivers CASH Tip fee at the drivers digression when available.     

REFUNDS

Rentals are not refundable.  However if your rental is 3 or more days we may offer a extension of use for inclement weather conditions. Just give us a call and ask all extensions must fit into our pick up scheduling.

Once the delivery vehicle has left the store location no cancellations will be taken.

Mandatory hurricane pick ups will be prorated and refunds credited to all customers. We will give you a call in advance during these evacuation periods to arrange pick up times.

We offer full refund of a cancellation 24-hours before the rental would be due to be delivered. In the circumstance of a hurricane or regulations by town or government officials due to a crisis we will offer a full refund. If we have a cancellation in the middle of your rental (you already have the board and regulations state you must evacuate the area) we refund at a prorated rate. 

Damages:


At Hot Wax, when you sign your name on a rental agreement you are responsible for all damages in your terms of service agreement.

When we rent to you, you agree that the equipment will not be used in an irresponsible,improper manner or damaged and that you and the equipment will not cause danger to yourself or others with you.

It is your responsibility to examine all delivered equipment when delivered,we inspect all rentals everyday.

 

We will not deliver or rent damaged equipment. Please note any and all damages with your equipment delivery person.

All damages are assigned a dollars value and charged at the time of return by owner or ASAP. Any and all disputes of damage are handled by email only for documentation and security purposes and could include photography of damages.

 

Managers are not allowed to discuss any disputes. We try to apply any charges no later than 3 days after return. 

Kayaks Rental Policies

 

OCEAN

Entering the Ocean  

 

Stay out of the shore break, We surf in the water NOT in the sand,move fast and decisively. Shore break is the most dangerous place to be while entering or exiting the water and most damages happen in this break zone.

Always go out against the wind and back with the wind making it easy to get back to the shore.Always wear your life vest. 

 

Paddles are made for water only and should only touch water, using on the bottom or as a Orr can cause a bent/destroyed shaft or broken blades. Always hold on to your paddle if you fall off,you don't want to be up the creek with no paddle.Do not use a paddle to pry or push off the bottom.

 

When on the beach stand the paddle in the sand blade pushed in the sand or lay it on the paddle board or Kayak.

FLAT WATER

Avoiding oyster shells

Do not  DRAG  a kayak,this could sand a whole in the bottom. Carry by the HANDLES  ONLY located at the front ,rear and sides of the kayak this makes it easy for you as well.

Do not carry by the rigging(buggy cords),or seat these do not hold up under stress and will break or be destroyed and are costly to replace. 

Paddles are made for water only and should only touch water, using on the bottom or as a Orr can cause a bent/destroyed shaft or broken blades. Always hold on to your paddle if you fall off,you don't want to be up the creek with no paddle.Do not use a paddle to pry or push off the bottom.

 

Always go out against the wind and back with the wind making it easy to get back to the shore.Always wear your life vest. 

When visiting an island or exploring always pull your watercraft all the way up and out of the water with your paddle on dry land or blade in the/on the boat tides current and wakes from other boats could float your boat away quite easily. 

 

Store in a out of site out of mind location at night and when not as use.  

 

Return your equipment to the drop off spot - pick up point at the appropriate time for pick up.

 

INSERT Average damage amounts/photo slides     

 

Surf board and Stand-up Paddle Board Rental Rules and Policies:

 

  All customers must sign our rental agreement Liability wavers to use all equipment in the proper manner and specified designated use listed below.

1.    There are no refunds or credits on rentals.

 

      Surf boards and SUPs, Gorloos and Hyper Nuts are to be used for surfing only.  No Scuffing ( pulling behind boats)  with our boards.

2.    We are not responsible for weather changes, ability, attitudes, or lack of common sense, knowledge or skills. 

2.    Hot Wax inspects and keeps detail records of our rental equipment when delivered and upon return. 

3.    Stand up paddle boards are rented for specific uses Garloos and  Hyper Nuts are for ocean use only. 

4.    Starboard ASAP cost twice the price and are not for the ocean side use they are designed for flat water use only.

 

5.    All customers sign our rental agreement to use all equipment in the proper manner and specified designated use.

 

6.    As the renter (Signer) it is your responsibility to inspect all your rental equipment upon receipt and see that all participants use the equipment in the proper manor.

When on the beach stand the SUP paddle in the sand blade pushed in the sand or lay it on the board. Please keep the adjustment lock out of the sand.

 

Surf board and Stand-up paddle board Rental Rules:


Although lightweight, stand-up paddle boards and long boards can be bulky and awkward to carry and handle. Make sure to move slow and steady when handing these boards. Use a firm grip with dry hands. It is best to have two people to load and unload boards. LAY  boards down easily on the grass, sea grass, sand or other soft surface. Do not put boards on pavement, concrete or rock or any other hard surface; doing so will break, scrape and scratch the epoxy gel coat off.  Some of our SUPs are designed for surfing while others are for FLAT WATER ONLY. Please use them in accordance to your rental agreement. 

Surf board and Stand-up Paddle Board Rental Rules and Policies:  INSERT Videos 

 

Do not ride shore break (waves breaking in shallow water close to shore) WE SURF ON THE WATER NOT IN THE SAND !

Do not STAND the boards UP -  LAY them down easy. Standing boards up cause the boards to fall over and create damaged holes, broken fins broken rails and holes in the board from wind, vibration on wood decks.

Soft boards require no wax. Please do not wax our soft boards.A cleaning charge may apply upon return if so.

All Boards should be lied fins side up on the beach (do use as a seat) on hard boards this will cause inundation of sand in the wax making it to rough or a sand paper like surface while surfing on the board. A cleaning (Full resurfacing) charges may apply upon return if covered with sand on the waxed deck.

Store in a safe out of sight location at night, the board could grow legs and walk away.Yes you are responsible for lost boards.

The town has a leash law you are required to wear the leash when in the water.

Do not drag the leash while walking,leave it on, or rap it tight around the board the way real surfers do its not that hard. Dragging the leash causes sanding holes and inundation dabre damage and it could trip you up on walkways. And worst of all makes you look like a total KOOK. You may be asked wheres your dog you KOOK.
 

STAND UP PADDLE BOARDS       MAKE COLOR CODED Sections for ITEMS  Link from rentals

General Delivery and pick up of 3-5 day rentals. delivery's and pick ups are done at specific day of the week and time of days to be as efficient as possible and keep prices low for customers. Please call in advance so we can seclude your delivery ASAP First come first serve,traffic may be a factor for delivery,

Excursions are secluded on certain days of the week often based on the best weather conditions ,morning is our best time less wind and currents for flat water paddling most daily flat water activities end by 2 start time and end by 5:30 our closing time is 6 PM. 

Hot Wax delivers your rental out front in the grassy area at the rental house. Be sure that we can easily get to the equipment for pick up in the same general area where we delivered at the proper time by 4:PM on pick up day. For beyond carrying service to the beach or dock you may request per incident help with the delivery or pick up with a minimal $10.00+ tip when available. 

Up coming Text and videos in the future to help you enjoy your equipment use to be added later Below

 

Ocean use 

Entering the Ocean

Flat Water

Avoiding oyster shells

       Hot Wax Surf and Paddle Sports


About Us:
Hot Wax Surf and Paddle Sports is a full-service water sports store, offering surf boards, stand-up paddle boards, and kayaks. We are locally owned and operated, celebrating our 26th year in business.
We sell, rent, and deliver surf boards, stand-up paddle boards, and kayaks. We also sell all the accessories you need such as: transportation racks, leashes, paddles, and board bags.
We provide professional instruction for surfing, stand-up paddle boarding and kayaking. Group or private instruction available. Group and private Eco Tours of the wetlands, wildlife & beauty of the crystal coast. 
At Hot Wax, we sell everything you need to enjoy the beach such as: surf trunks, rash guards, sandals, hats, sunglasses, hardware accessories, spare parts, life vests, and water sports performance wear.
We have a large selection of our original Hot Wax tee shirts for the whole family! & prices starting as low as at $12.99 each or two for $20.00.
Hot Wax offers free estimates on new and used water sports equipment for resale and in store consignment sales. We specialize in consignment sales of used surfboards, paddle boards & Kayaks.
We provide repair services for all of the water sports equipment we sell. We have an in-store workshop to get you back in the water as soon as possible!  
At Hot Wax, customer service and professionalism is our number one priority. We love to share our knowledge about the local area. We will do our best to assist you or refer you to other businesses that provide the same level of customer service


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https://twitter.com/#!/HotWaxSurf
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http://www.youtube.com/hotwaxsurf   
FAQ PAGE
Regarding general, surf camp, surf board, stand-up paddle board (SUP), kayak tour, body board, and skim board rentals and instruction questions: 

 What is the difference?
Answer:  We offer better equipment, better selection, and better customer service than our competition. We are experienced surfers, kayakers, and stand-up paddle boarders, and we use and sell what we rent. We do offer discounts for longer rental periods. Our basic equipment prices are very competitive with our advanced equipment retails. We also provide advice, knowledge, and safety equipment specifically tailored to your equipment rental. We do not rent equipment to you without offering a rental consultation! Hot Wax also provides the area’s most comprehensive and professional instruction, to help keep you and your family safe. 

Damages:
At Hot Wax, when you sign your name on a rental agreement you are responsible for all damages. When we rent to you, you agree that the equipment will not be used in an irresponsible manner and that you and the equipment will not cause danger by yourself or others with you. 

Surf board and Stand-up paddle board Rental Rules:
Although lightweight, stand-up paddle boards and long boards can be bulky and awkward to carry and handle. Make sure to move slow and steady when handing these boards. Use a firm grip with dry hands. It is best to have two people to load and unload boards. Lay boards down easily on the grass, sea grass, sand or other soft surface. Do not put boards on pavement, concrete or rock or any other hard surface; doing so will break, scrape and scratch the epoxy gel coat off.  Some of our SUPs are designed for surfing while others are for FLAT WATER ONLY. Please use them in accordance to your rental agreement. 

Surf board and Stand-up Paddle Board Rental Rules and Policy 
 

 
 
 
 
 
 
 
 
 
 
 
 

200 Mallard Drive  MM 20 1/2 | Emerald Isle, NC  28594 | EMAIL US | Tel: 252-354-6466

 We are open most days and anytime by appointment.

Call and make a reservation anytime for multi-day rentals. 

Cedar Point morning Excursions ,Tours and Surf Instruction are currently limited. 

Updates are happening daily as facilities and venues become available we apologize for any inconvenience as we get our activities up and running again. 

© 2020 Hot Wax Surf & Paddle Sports DBA SunLust Inc.

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All SunLust Inc./Hot Wax/FairHarbor Content is subject to change without notice.We strive to keep all content up to date and relevant.